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    EMAIL US :

    Firstclasscleaners.nz@gmail.com

    PHONE :

    64273087860

    ADDRESS :

    7 Shearwater Lane, Whitby, wellington 5022, New Zealand

    Refund Policy

    At First Class Cleaners, we strive to provide the highest quality cleaning services to our clients. Your satisfaction is our top priority. However, we understand that there may be instances where our services may not meet your expectations. To address such situations, we have established the following refund policy:

    Satisfaction Guarantee

    If you are not satisfied with the cleaning service provided, please contact us within 24 hours of the service. We will arrange a re-clean at no additional cost to address the areas of concern.

    Eligibility for Refund

    Refunds will be considered under the following conditions:

    1. Service Not Rendered: If a scheduled cleaning service was not performed.
    2. Poor Quality of Service: If you are not satisfied with the quality of the cleaning after a re-clean attempt.
    3. Billing Errors: If there was an overcharge or incorrect billing.

    Refund Process

    1. Submit a Request: Contact our customer service team via email at [your email address] or phone at [your phone number] within 24 hours of the service.
    2. Provide Details: Include the date of service, areas of concern, and any relevant photos.
    3. Review and Resolution: Our team will review your request and respond within 48 hours. If a re-clean does not resolve the issue, we will process a refund.

    Refund Timeline

    Approved refunds will be processed within 24 hours and credited back to the original payment method.

    Non-Refundable Circumstances

    Refunds will not be issued under the following circumstances:

    1. Late Complaints: Requests made more than 24 hours after the service.
    2. Unreasonable Expectations: Requests based on issues that are beyond the scope of standard cleaning (e.g., permanent stains, damages not caused by our team).
    3. Customer-Provided Supplies: Issues arising from the use of customer-provided cleaning supplies or equipment.
    4. Customer Misguidance: Wrong Address, No contact at given time, key problem.

    Changes to the Policy

    We reserve the right to modify this refund policy at any time. Any changes will be posted on our website and will take effect immediately.

    For any questions or concerns about our refund policy, please contact us.

    Thank you for choosing First Class Cleaners. We appreciate your business and look forward to serving you again.